Terms of Service

These Terms and Conditions (hereinafter "Terms") govern the relationship between the operator of the TheFollowerShop.com service (hereinafter "Provider") and the user of the service (hereinafter "Customer"). By submitting an order, the Customer confirms that they have read and agree to these Terms.

VP Digital s.r.o.
Company ID (IČO): 17409411
VAT ID: CZ17409411
Registered office: Korunní 2569/108, Vinohrady (Praha 10), 101 00 Praha, Česká republika
Email: info@thefollowershop.com

The Provider is a company established under the laws of the Czech Republic, providing its services within the European Union under the freedom to provide services.

TheFollowerShop.com provides social media marketing services, specifically increasing the number of followers, likes, and views on Instagram, TikTok, and Facebook. Services are intended exclusively for public profiles.

The followers, likes, and views provided as part of the services are statistical indicators and are not real active users. The services do not generate authentic engagement, comments, shares, or other organic activity on the Client's profile.

The services are intended exclusively for the Client's personal use. The Client must not use the services to manipulate public opinion, engage in fraudulent activities, create misleading advertising, or conduct any activity contrary to applicable laws or the terms of use of social media platforms.

The Client bears full responsibility for compliance with the terms of use of the respective social media platforms and for all consequences arising from the use of the services.

The Client acknowledges that data required for order fulfillment (in particular the username) may be shared with third parties for the purpose of contract performance.

The Customer places an order by entering their username and selecting the desired package. Payment is processed securely through a payment gateway. The order becomes binding upon successful payment confirmation.

We accept card payments (Visa, Mastercard), Apple Pay, and Google Pay. All prices are listed in US dollars (USD) and include all applicable taxes.

Service delivery typically begins within 5–30 minutes after payment confirmation. The total delivery time depends on the order size — smaller orders are completed within a few hours, larger orders within 24–72 hours.

Gradual delivery is intentional and ensures natural profile growth without risk of restrictions from the platform.

In accordance with EU Directive 2011/83/EU on consumer rights, the right of withdrawal does not apply to contracts for the supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer's prior express consent and acknowledgment that their right of withdrawal is thereby lost. By completing a purchase, the Customer agrees that service delivery may begin immediately and acknowledges the loss of the right of withdrawal once delivery has started.

All our services come with a 30-day guarantee. If there is a decline in the delivered followers, likes, or views during this period, they will be automatically refilled at no additional cost. The guarantee does not cover cases where the Client changes the profile settings to private or violates the terms of the relevant platform.

For the service to be delivered, the Customer's profile must remain public throughout the entire order processing period. We never require or ask for the Customer's account password. Only the username is needed.

The Provider is not liable for changes to the algorithms or policies of the social media platforms Instagram and TikTok that may affect the services provided. The Provider is also not liable for any restrictions, blocks, or sanctions imposed on the Client's account by a social media platform in connection with the use of the services.

The Client uses the services at their own responsibility and risk. The Provider shall not be liable for indirect, consequential, or incidental damages arising from the use of the services.

Claims relate exclusively to the non-delivery of the ordered service within the ordered scope. Claims can be submitted via the claim form on the website or by email to info@thefollowershop.com. The Provider undertakes to resolve the claim within 14 days, either by supplementing the service or by refunding the payment.

In the event of a dispute, the Customer may use the European Online Dispute Resolution (ODR) platform, available at ec.europa.eu/consumers/odr. The Customer may also contact the relevant consumer protection authority in their country of residence.

VP Digital s.r.o.
Email: info@thefollowershop.com
Customer support hours: Mon–Fri 9:00 AM – 6:00 PM (CET)